GET MOTIVATED !
Motivation can be conceived of as a cycle in which thoughts influence behaviors, behaviors drive performance, performance affects thoughts, and the cycle begins again. Each stage of the cycle is composed of many dimensions including attitudes, beliefs, intentions, effort, and withdrawal which can all affect the motivation that an individual experiences. Most psychological theories hold that motivation exists purely within the individual.
EFFECTIVE COMMUNICATION SKILLS
Effective Communication is essential within the corporate landscape. Daily tasks are carried out seamlessly when the correct communication skills are put to practice. Effective Communication courses and training programmes provide the specific skills and points that will enhance a working relationship among a business. These improvements gained by Effective Communication training will not only benefit your current employment, but will also carry on throughout your career.
ART OF NEGOTIATION
Negotiating is a fundamental part of any business, whether it’s with customers, co-workers or suppliers. Negotiating Skills provide individuals with an understanding and process of reaching a deal that satisfies all that are involved. A course in negotiating trains the student in developing a strategy that will help strengthen their ability in reaching an agreement. These courses offer solutions that enable a person to achieve a winning result for both parties, whether it be through verbal dexterity or physical mannerisms.
Leadership Skills & Development courses are designed for those who are currently in or eager to enter a manager or team leader role within a business. Training and development in leadership will teach one to get a better understanding in various management skills such as: motivation skills, people skills, communication skills, time management, conflict management and more.
Every organisations needs to practice some form of time management in order to ensure punctuality, but also to put into a practice an even flow tasks without overlapping. When time management is improved it can enhance one’s professional and personal life, allowing for work to be perfected rather than rushed. Time Management courses and training programmes are designed for anybody in any industry and can also help reduce stress. It will aim to teach students ways to save time, delegate within an office, plan and strategise realistic targets and prioritising.
CUSTOMER SERVICE TRAINING
Customer Service courses and training programmes are aimed at those who are interested in dealing with clients and the public and essentially being the face of a company. A Customer Service course intends to enhance an individual’s skills through communications, telephone skills, presentation and all the pleasantries that make the customer fell comfortable and satisfied. Customer Service excellence is a priceless asset to any business in terms of organisation and first impressions
We are all working in sales essentially. Whether we are trying to sell ourselves, a service, a product or a business, we all need to adhere to a set of sales skills. Sales courses and training programmes are delivered with the aim of teaching participants skills that will enhance confidence, improve telephone manner, develop pitching and closing ability.
This managing people training programme is run over in morning sessions and is aimed at Managers, Supervisors and Team Leaders who wish to improve their knowledge and skills in “best practice people and project management” with a view to improving their teams productivity and performance.
Openly discuss the issues and procedures around the investigation of workplace complaints.
Managers needs to inspire and develop their staff, to deal with change, to handle tricky people, to control performance and to mentor their team.